itPMS, a company specializing in the ITIL framework (audit-training-consulting-library), informs you that the OGC will publish July 29, 2011 the five new books (ITIL Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement ). This new collection of reference books will be the ITIL Edition 2011. The draft update, included in a process of continuous improvement, [...]
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